Samsung TVs
No picture, Wi-Fi, apps, remote, retuning, picture and sound settings. 34 guides in 7 sections.
Please note: this is independent guidance and Vision Tech is not affiliated with Samsung. Menus and apps change between models and software versions, so if your screen looks different, check the maker's own manual or help pages.
Download the Samsung TVs handbook (PDF)
Won't turn on or no picture
Samsung TV will not turn on, red standby light or clicking noiseA Samsung TV that will not switch on is usually a power or remote problem rather than a broken screen.Samsung TV keeps turning itself off or restartingIf your Samsung TV switches off on its own, or restarts and shows the Samsung logo again, there is often a simple setting or connection causing it.Samsung TV has a black screen but I can hear soundSound but no picture can look alarming, but it often turns out to be a setting, a cable or the backlight.Samsung TV says no signal or HDMI is not workingA "No Signal" message means the TV is not receiving anything from the device you have selected.Samsung TV screen burn-in, dead pixels or vertical lines: when it is a warranty faultLines, spots and ghost images can be upsetting, but some are normal and some are warranty faults.
Sound & remote
Samsung TV has a picture but no soundWhen the picture works but there is no sound, the cause is nearly always a setting, a connected speaker or a cable.Samsung TV remote not working: how to re-pair the Smart RemoteIf your Samsung remote has stopped responding, the cause is usually flat batteries or a lost Bluetooth link with the TV.How to connect a soundbar to a Samsung TV using HDMI ARC, eARC or opticalA soundbar can make TV speech and music much clearer.Samsung TV sound out of sync with the pictureLip sync problems, where speech does not match the mouth, are common with soundbars, Bluetooth speakers and some apps.How to connect Bluetooth headphones to a Samsung TVBluetooth headphones are handy for late-night viewing, or if someone is hard of hearing.Samsung TV voice assistant: setting up and fixing Bixby, Alexa and Google AssistantMany Samsung TVs let you speak to the remote or use a smart speaker to change channels, search or control volume.
Wi-Fi, apps & connecting devices
Samsung TV will not connect to Wi-Fi or keeps dropping the connectionA Samsung TV that cannot find Wi-Fi, will not connect or keeps disconnecting is usually affected by the router, distance or a setting.Samsung TV apps such as Netflix, iPlayer, ITVX, Prime Video, Disney+ or YouTube crash or will not loadWhen an app on your Samsung TV freezes, closes itself or shows a spinning wheel, the cause is usually the internet connection, the app itself or old software.How to mirror an iPhone or Android phone to a Samsung TVYou can show photos, videos and your whole phone screen on a Samsung TV.How to set up SmartThings with a Samsung TV and use your phone as a remoteThe SmartThings app lets you add your Samsung TV to your phone and use it as a remote control.How to connect a laptop or PC to a Samsung TVYou can use your TV as a big second screen for a laptop or PC, either with a cable or wirelessly.
Picture & gaming
Samsung TV picture settings explained: Movie mode, Game mode, Eco mode and motion smoothingSamsung TVs come with several picture modes and extras.How to fix a blurry, dark or washed-out picture on a Samsung TVA blurry, grey or washed-out picture is often a setting or a source problem rather than a broken TV.Samsung TV 4K or HDR not working: cables and settingsIf you paid for a 4K or HDR TV but the picture does not look special, the TV may not be receiving 4K or HDR.How to use Game Mode on a Samsung TV for consolesGame Mode makes a Samsung TV respond faster to your controller.Samsung TV Art Mode, The Frame and Ambient Mode explainedSome Samsung TVs can show artwork, photos or soft backgrounds when you are not watching.
Channels, Freeview & subtitles
Samsung TV channels missing: how to retune Freeview and check your aerialIf Freeview channels have vanished, or you see "No Signal" or a pixelated picture, retuning and checking the aerial usually solves it in the UK.Samsung TV and Freesat: how to set it up and fix missing channelsFreesat brings TV channels via a satellite dish instead of a rooftop aerial.What is Samsung TV Plus and how do I watch or remove itSamsung TV Plus is a free streaming service built into many Samsung TVs.Samsung TV subtitles and audio description in the UKSubtitles and audio description make TV easier to follow.
Updates, reset & care
Samsung TV is slow, laggy or freezingSamsung TVs get slower over time as apps build up and software ages.How to update the software on your Samsung TV and what to do if the update failsUpdating keeps your Samsung TV secure and can fix picture, sound and app problems.How to factory reset a Samsung TV safelyA factory reset puts the TV back to how it was when you bought it.How to find your Samsung TV model number, serial number and warrantyYou need your model number to find the right remote, manual, software or help.How to clean a Samsung TV screen safelyA TV screen scratches and marks easily, so gentle cleaning is best.Wall-mounting a Samsung TV safely: why you should hire a professionalA wall-mounted TV looks neat, but a falling TV can cause serious injury and damage.
Accounts, privacy & parental controls
Samsung account sign-in problems and Samsung account versus Apple or GoogleSamsung TVs ask for a Samsung account for some features.Samsung TV privacy and ads settings: how to limit trackingSmart TVs can collect information about what you watch and show personalised adverts.How to set up parental controls and change the PIN on a Samsung TVSamsung TVs let you lock channels, apps and age-rated programmes with a PIN.
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