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LG, Sony, Sky, Virgin & other TVs

Other TV brands, Freeview, Freesat, Sky and Virgin boxes, streaming sticks. 22 guides in 4 sections.

Please note: this is independent guidance and Vision Tech is not affiliated with LG, Sony, Sky, Virgin or other brands. Menus and apps change between models and software versions, so if your screen looks different, check the maker's own manual or help pages.

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LG TVs

LG, Sony, Sky, Virgin & other TVsEasyLG TV: no sound from the TV speakersIf your LG TV shows a picture but stays silent, the cause is usually a setting rather than a broken speaker.LG, Sony, Sky, Virgin & other TVsEasyLG TV: black screen or no pictureA black screen on an LG TV can mean the TV is off, on the wrong input, or needs a restart.LG, Sony, Sky, Virgin & other TVsMediumLG TV: Wi-Fi will not connect or keeps droppingSmart features on an LG TV need a working internet connection.LG, Sony, Sky, Virgin & other TVsMediumLG TV: apps will not open, crash or will not updateLG TVs run apps through webOS.LG, Sony, Sky, Virgin & other TVsEasyLG Magic Remote: how to re-pair itThe LG Magic Remote has a pointer and a scroll wheel.LG, Sony, Sky, Virgin & other TVsAdvancedLG TV: software update and factory resetKeeping an LG TV up to date helps apps run smoothly.LG, Sony, Sky, Virgin & other TVsEasyPicture modes on LG, Sony, Hisense and Panasonic TVs explainedEvery TV has picture modes that change colour, brightness and sharpness.

Sony, Hisense, Panasonic & picture

LG, Sony, Sky, Virgin & other TVsEasySony Google TV: first-time set-up and getting aroundMany recent Sony TVs run Google TV (older ones run Android TV).LG, Sony, Sky, Virgin & other TVsMediumSony TV: apps slow, crashing or running out of storageSony Google TV and Android TV models have limited built-in storage.LG, Sony, Sky, Virgin & other TVsMediumHisense TV: common problems and simple fixesHisense TVs use several systems.LG, Sony, Sky, Virgin & other TVsEasyPanasonic TV: basics for input, sound, picture and updatesPanasonic TVs come in several types.LG, Sony, Sky, Virgin & other TVsMediumHow to use ARC and eARC with a soundbar on your TVARC and eARC let your TV send sound to a soundbar through one HDMI lead.

Freeview, Freesat & live TV

LG, Sony, Sky, Virgin & other TVsMediumFreeview: pixelating or breaking up picture, and aerial checksIf your Freeview picture freezes, breaks into squares or loses channels, the cause is usually a weak or disturbed aerial signal.LG, Sony, Sky, Virgin & other TVsMediumBBC iPlayer, ITVX or Channel 4 not working on Freeview PlayFreeview Play adds on-demand apps, such as BBC iPlayer, ITVX and Channel 4, to your aerial channels.LG, Sony, Sky, Virgin & other TVsMediumFreesat: channels missing and how to retuneFreesat comes from a satellite dish rather than an aerial.LG, Sony, Sky, Virgin & other TVsEasyHow to watch live TV without an aerialIf you cannot, or do not want to, use an aerial, there are other ways to watch live channels.LG, Sony, Sky, Virgin & other TVsEasyTV licence: do you need one?In the UK, a TV licence is a legal requirement for some types of viewing.

Sky, Virgin, BT & streaming boxes

LG, Sony, Sky, Virgin & other TVsEasySky box says 'No signal'A 'No signal' message on a Sky box can come from the TV, the HDMI lead or the Sky signal itself.LG, Sony, Sky, Virgin & other TVsMediumSky Q and Sky Stream: restart, remote pairing and Wi-Fi Mini problemsSky Q and Sky Stream boxes are generally reliable, but a restart cures many faults.LG, Sony, Sky, Virgin & other TVsMediumVirgin Media TV box not working: restart and remote problemsVirgin Media offers several boxes, including the V6, 360, Stream and TiVo.LG, Sony, Sky, Virgin & other TVsMediumBT TV and EE TV boxes: basic fixesBT and EE TV boxes stream programmes over broadband, so a TV fault is often a broadband fault.LG, Sony, Sky, Virgin & other TVsMediumRoku, Apple TV and Chromecast with Google TV: no picture, Wi-Fi and remote problemsThese small streaming devices plug into your TV.