How to fix a blurry, dark or washed-out picture on a Samsung TV
A blurry, grey or washed-out picture is often a setting or a source problem rather than a broken TV. Start with the easiest checks.
Check the source first
Is it every channel and app, or only one? Old broadcasts, some standard definition channels and low quality streams can look soft on a large screen. If only one source looks bad, the TV is probably fine. Look for an HD or 4K version of the channel or programme.
Run the Picture Test
On recent models, go to Settings > Support > Device Care > Self Diagnosis > Picture Test. The test image should look sharp and clear. If it does, the screen is working and the cause is the picture settings or the source. If it looks poor, see the last section.
Reset the picture settings
- Go to Settings > Picture > Expert Settings.
- Choose Reset Picture and confirm.
This returns picture options to normal without losing your apps. Names differ slightly between models and years.
Try a different picture mode
Try Standard or Movie in Settings > Picture > Picture Mode. If the picture looks washed out, check you have not set a very low contrast or brightness. Settings called Energy Saving or Ambient Light Detection can also dim the picture.
Cables and settings for HDMI devices
- Reseat the HDMI cable and try another socket.
- If a Sky box or console looks washed out, check its own picture or HDR settings.
- For 4K and HDR, you may need to enable Input Signal Plus for that HDMI socket. See our 4K and HDR guide.
Check the room
Reflections, bright sunlight or a lamp behind you can make a screen look washed out. Close curtains or move the lamp.
Clean the screen
Smears can cause blur. Follow our guide on cleaning the screen safely.
When to get more help
If the Picture Test image is blurry or has patches, lines or dark areas, it may be a screen fault. Check your warranty and speak to the shop or Samsung. Vision Tech can help you work out the next step.