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HP, Canon, Epson & Brother printers
Brand-specific printer set-up, Wi-Fi, ink, toner and error fixes. 28 guides in 4 sections.
Please note: this is independent guidance and Vision Tech is not affiliated with HP, Canon, Epson or Brother. Menus and apps change between models and software versions, so if your screen looks different, check the maker's own manual or help pages.
Download the HP, Canon, Epson & Brother printers handbook (PDF)
HP printers
HP printer says Offline: how to fixWhen your computer says an HP printer is Offline, it usually means the two cannot talk to each other.HP Smart app: how to set up your HP printer on Wi-FiThe HP Smart app is HP's free app for setting up a printer, and for printing and scanning from a phone, tablet or computer.HP Instant Ink: how it works, pros and cons, and how to cancelHP Instant Ink is a subscription where you pay a monthly fee based on pages printed rather than buying ink each time.HP printer says cartridge problem or low ink after replacing: what to checkYou have fitted a new HP cartridge, yet the printer still says it is missing, damaged, empty or "not recognised".HP printer prints streaky or faded: cleaning and aligning the print headStreaks, white lines or faded colours on an HP inkjet usually mean the print head needs cleaning or the ink is low.HP printer paper jam: how to clear it safelyA paper jam is one of the most common printer problems.HP printer not responding or not found after a Windows updateSometimes an HP printer that worked yesterday stops working after Windows updates.
Canon PIXMA
Canon PIXMA will not connect to Wi-FiIf your Canon PIXMA will not join your Wi-Fi, the cause is usually the network name, the password or the router band rather than a broken printer.Canon PRINT app: how to print and scan from your phoneCanon PRINT is Canon's free app for printing from a phone or tablet to many PIXMA and other Canon printers.Canon PIXMA prints blank or streaky: nozzle check and cleaningIf your Canon PIXMA prints blank pages, pale colours or white lines, the print head nozzles may be clogged, especially if the printer has not been used for a while.Canon PIXMA paper jam or paper will not feedCanon PIXMA printers can jam or refuse to pick up paper, often because of how the paper is loaded rather than a fault.Canon PIXMA: how to scan to your computer or phoneMany Canon PIXMA all-in-one printers can scan to a computer or phone.Canon PIXMA says ink is not recognised or low after replacing a cartridgeCanon inkjets can show a message that a cartridge is not recognised, or that ink is low, even after you fit a new one.Canon PIXMA: how to reinstall the driver on Windows or MacIf a Canon PIXMA stops printing or is not found after an update, reinstalling the driver often helps.
Epson printers
Epson EcoTank: how to refill the ink tanks safelyEpson EcoTank printers have refillable ink tanks instead of cartridges.Epson EcoTank: how to reset ink levels after refillingAfter you top up an EcoTank, some models need you to tell the printer which tanks you have filled.Epson Smart Panel: how to set up your Epson printer on Wi-FiEpson Smart Panel is Epson's free app for setting up a printer and printing or scanning from a phone or tablet.Epson Connect: how to print by email and from anywhereEpson Connect is a set of Epson services that lets you print from outside your home network, for example by sending an email to your printer.Epson printer streaky or faded: head cleaning and nozzle checkStreaks, missing lines or faded colours on an Epson inkjet usually mean the print head is blocked or a tank is low.Epson printer says Offline or will not connect to Wi-FiWhen an Epson printer shows as offline, the computer or phone cannot reach it over the network.Epson printer paper jam or paper feed errorPaper jams on Epson printers are usually fixed by clearing the paper path carefully.
Brother printers
Brother printer says Replace Toner but it is not emptyBrother laser printers can show Replace Toner even when the toner cartridge still has plenty left.Brother printer says Replace Drum: what it means and what to doBrother laser printers use two parts that wear out separately: the toner cartridge and the drum unit.Brother iPrint&Scan: how to print and scan from your phone or computerBrother iPrint&Scan is Brother's free app for printing and scanning from a smartphone, tablet or computer to a Brother printer.Brother printer will not connect to Wi-FiIf your Brother printer will not join your Wi-Fi, the network name, password or router band is usually to blame.Brother laser printer paper jam: how to clear it safelyBrother laser printers can jam in the tray, in the middle, or at the back.Brother laser printer prints streaks, lines or faint pagesBlack lines, faint areas or grey patches on a Brother laser printout usually point to the drum, the toner or dust on the corona wire.Brother printer: genuine toner or compatible? Pros, cons and warrantyWhen toner runs out, you can buy Brother's own cartridges or compatible ones from other makers.
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