Epson printer says Offline or will not connect to Wi-Fi
When an Epson printer shows as offline, the computer or phone cannot reach it over the network. This is usually down to Wi-Fi, a new router or a sleeping printer.
Quick fixes
- Check the printer is on and not showing an error.
- Look at the Wi-Fi light or the wireless symbol on the display.
- Switch the printer off and on, and restart your router and computer.
- Wait a few minutes, then try printing.
Check you are on the same network
Many routers offer two networks. Your computer and printer should be on the same one. Many Epson printers support 2.4GHz for setup, so choose that network if there are two.
Check on your computer
On Windows, open Settings, then Bluetooth & devices, then Printers & scanners, and choose your Epson printer. Cancel stuck print jobs and make sure the printer is not set to work offline. On a Mac, remove the printer in Printers & Scanners and add it again.
Reconnect the printer to Wi-Fi
If you changed your router or Wi-Fi password, the printer needs to be told. Use the Epson Smart Panel app or the printer's wireless setup menu. If the printer has a WPS option and your router has a WPS button, you can use that. Menus vary, so your model may differ; check the display or the maker's manual.
Other causes
- The router may have given the printer a new address after a restart.
- The printer may be too far from the router.
- Security software may block communication.
If your printer has a USB port, a cable gives you a temporary way to print while you sort out the Wi-Fi.
When to get more help
Get help if the printer shows an error code, if it is offline every day, or if you are unsure about router settings. Do not open the printer casing.