Quick Assist: letting someone you trust help you remotely
Quick Assist is a free tool in Windows 10 and 11 that lets a helper see your screen, and with your permission take control, to fix a problem. It is useful with family or your IT support. But it is also used by scammers, so you must be strict about who you let in.
The golden rule
Only use Quick Assist when you contacted the helper yourself, and you know and trust them. Never use it if someone phoned you, emailed you, or a pop-up told you to call a number, even if they say they are from Microsoft, your bank or your broadband company. They will not ask you to do this. See our guide on remote access scams.
How it works
- The helper opens Quick Assist: press Windows key + Ctrl + Q in Windows 11, or search for Quick Assist on any PC. They sign in with a Microsoft account and choose Help someone.
- They are given a 6-digit code that works for a short time, about ten minutes.
- You open Quick Assist, and choose Get help. Type the code in.
- You will be asked whether to let them view the screen or take full control. Check the name they show, and choose only what you are comfortable with.
- Click Allow.
While you are connected
- Watch what they do. If you did not ask for it, stop.
- Do not open your online banking, or type passwords while they are watching.
- If a security prompt appears that needs an administrator password, think carefully before entering it.
- You can use Pause to freeze the control for a moment.
End the session
Click End or Leave, or close the Quick Assist window. This disconnects them immediately. You can do it at any time, with no need to be polite.
When to get more help
If you let someone in who you now suspect was not genuine, switch off the PC's internet connection, change your passwords from another device, and call your bank straight away if money was involved. Then get in touch with us.