Vision Tech

Home / Clevertouch & interactive screens

Clevertouch & interactive screensEasy1 min read

Clevertouch remote control not working

Please note: this is independent guidance. Vision Tech is not affiliated with Clevertouch. Menus and features differ between models and software versions, so check your screen's own manual or on-screen help, and speak to your school IT team or supplier before changing admin-locked settings, updating firmware or doing a factory reset.

The remote is easy to lose and its batteries run flat. Most problems are fixed in a minute.

Check the batteries

  1. Slide the back cover off. Check the batteries are in the right way round, matching the plus and minus marks.
  2. Replace both batteries with new ones of the same type. Do not mix old and new.
  3. Clean the battery contacts with a dry cloth if they look dirty.

Check the line of sight

Many remotes use infrared. That means they must be pointed at the sensor on the screen, usually on the bottom edge, with nothing in the way. Try from closer. Bright sunlight can also interfere.

Check the screen is on

If the screen is off or in standby, press the power button on the screen itself to see if it responds. If it does, the remote is the problem.

Some buttons do nothing

Some remote buttons only work when the screen is showing the computer, and some control the built-in system instead. Check which input you are on by pressing Input or Source.

When to get more help

If the batteries are new and the screen responds to its own buttons but never to the remote, ask your supplier for a replacement. They can supply one that matches your model. If the screen is managed by your school or company, some settings may be locked. Your IT team or the supplier you bought the screen from can help with warranty, firmware and admin-locked settings.

Did this help? If you are still stuck, email Vision Tech and tell us what you can see on the screen. Menus and button names can differ slightly between versions and makes. If something does not match, stop and ask rather than guess.

Related guides

Clevertouch & interactive screensMediumTouch is not working or is in the wrong place on a Clevertouch screenIf the screen shows a picture but does not respond to your finger, or draws somewhere other than where you touch, there are a few common causes.Clevertouch & interactive screensEasyClevertouch screen will not turn onWhen an interactive screen stays dark, the cause is usually something simple like a switched-off socket or a loose lead.Clevertouch & interactive screensEasyNo sound or low volume on a Clevertouch screenIf the picture is fine but there is no sound, the cause is usually muted volume, the wrong sound output, or a lead problem.