Chromebook: keyboard, touchpad and screen problems

If part of your Chromebook is misbehaving, a few simple checks fix most problems. Try these before anything drastic.

Restart first

Switch the Chromebook off and on again. Many glitches clear after a restart.

Keyboard

• Keys not working: clean around them gently. Turn the Chromebook upside down and tap lightly to remove crumbs.
• Typing the wrong letters: open Settings, then Device, then Keyboard, and check the language and input method. You may also need to check the Region in Settings.
• Caps Lock: Chromebooks have no Caps Lock key by default. Press Alt and the Search key (the magnifying glass) together.
• Function keys: the top row controls brightness, volume and more. Check Settings, Device, Keyboard to change how they work.

Touchpad

1. Open Settings, then Device, then Touchpad.
2. Check that Tap-to-click is on if you want it, and adjust speed.
3. Try cleaning the touchpad with a dry cloth, as greasy fingers can cause problems.
4. Connect a mouse to see whether the cursor moves. If it does, the touchpad may need attention.

Screen

• Too dark: press the brightness keys on the top row.
• Flickering or blank screen: restart. Plug in the charger, as low power can cause screen faults.
• Cracked screen or lines across it: this is a hardware issue. Do not press on the damaged area.
• Touchscreen not responding: wipe it with a dry cloth. Hold the power button to restart.

External screens

If an external monitor will not work, check the cable and open Settings, then Device, then Displays. Try a different cable or port.

Check for updates

Open Settings, About ChromeOS and choose Check for updates.

When to get more help

Contact us if a key, the touchpad or the screen has stopped working even after a restart, or if there is physical damage. We can tell you whether a repair is worthwhile.